Frequently Asked Questions

Request a time through the booking page, or call Rachel to ask about openings. She reviews each Square request before accepting it. Wait for that acceptance before treating the appointment as confirmed.

The studio is at Las Alchemistas, 707 E. Palo Verde Dr, Unit B, Suite G, Phoenix, AZ 85014. Check the live booking calendar for current appointment availability, and contact Rachel if you need arrival details.

Balayage is a hand-painted color technique that places brightness and dimension where it supports the finished shape. The live menu lists partial custom color at $220 and full custom color at $320. Your starting point and goal determine the right appointment.

The live booking menu reserves about 3 hours for partial custom color and 4 hours for full custom color. The exact steps depend on your starting point, goal, and the service Rachel confirms is appropriate.

Color - Full is a single shade from roots to ends, listed at $140 for 90 minutes. Custom Color - Full allows four hours for a fuller color plan, such as dimensional highlights or balayage, at $320 with blow-dry and style. New color clients start with a $20 consultation to choose the right service.

Yes. Root retouches currently start at $90, and dimensional custom color can be used when the goal is a softer blend. Rachel can help determine which approach fits your starting point and maintenance plan.

Color and extension consultations are $20 for 30 minutes. The fee is credited toward your service if you book. New color clients start with a consultation; for extensions, use it to review the method, hair cost, and upkeep.

A $50 fee may apply to no-shows or cancellations within 24 hours. Square shows the full terms when you request an appointment. Contact Rachel as soon as possible if you need to change your plans.

Yes. Ask for a quiet appointment if you would like less chatting. Rachel will discuss your hair goals and check in when needed, then keep conversation to a minimum. Anyone can choose this. You can request it in the optional pre-visit form or tell Rachel when you arrive.

No. Book first, then use the optional pre-visit form to share a few hair notes. The form is free, and every hair question can be skipped. It helps Rachel prepare but does not replace a booked $20 color or extension consultation.

Square requires a credit or debit card for no-show protection. This is not a deposit toward your service. Review the cancellation terms before sending your request. Rachel still needs to accept it before your appointment is confirmed.

Yes. Rachel is a DevaCurl Advanced Stylist. She considers curl pattern, density, shrinkage, routine, and the shape you want at home. The exact cutting approach can vary by guest.

Rachel works with professional color and care products, including Redken, Olaplex, and DevaCurl. Any home-care recommendation should fit your hair and routine. There is no requirement to purchase products at the studio.

Please do. Photos help communicate tone, placement, shape, and the overall direction you like. Rachel will compare the references with your starting point, history, routine, and current condition before confirming a plan.

Review your booking confirmation, bring useful photos and any color or chemical history you know, and follow any preparation instructions Rachel sends. The studio is at Las Alchemistas. Contact Rachel before the appointment for parking, entrance, accessibility, guest, or other arrival specifics instead of guessing.

Rachel offers bridal and event styling by inquiry. Contact her with the date, party size, location, and finish time. Ask about a trial, travel, availability, and the full quote before making plans.

Open hairbyrachelcharles.com/booking and continue to Rachel's Square page. Choose a service and time, then send your request with a credit or debit card for no-show protection. Rachel must accept the request before the appointment is confirmed.

Contact Rachel before your appointment if you need to confirm a specific payment method. Gratuity is optional and never required.