Frequently Asked Questions
The questions I hear most, answered the way I would answer them at the chair: plain English, no fluff, and no question is too small. If you can't find your question here, text me. I'll write back.
The live booking menu currently lists short haircuts at $50 and longer haircuts at $90. Short appointments cover above-the-shoulder shapes such as pixies and bobs. Longer appointments leave more time for length, movement, and styling.
Appointments are strongly recommended so you get undivided attention. Check the live booking calendar for current openings, or call to ask. Online booking is available at hairbyrachelcharles.com/booking.
The studio is at 3508 N 7th St, Unit 105, Phoenix, AZ 85014, inside Claude & Co Salon. Check the live booking calendar for current appointment availability, and contact Rachel if you need arrival details.
Balayage is a hand-painted color technique that places brightness and dimension where it supports the finished shape. The live menu lists partial custom color at $220 and full custom color at $320. Your starting point and goal determine the right appointment.
The live booking menu reserves about 3 hours for partial custom color and 4 hours for full custom color. The exact steps depend on your starting point, goal, and the service Rachel confirms is appropriate.
Yes. Root retouches currently start at $90, and dimensional custom color can be used when the goal is a softer blend. Rachel can help determine which approach fits your starting point and maintenance plan.
The live booking menu lists 30-minute color and extension consultations at $0. Use one to review history, goals, maintenance, and the right starting service before a larger commitment. A consultation is not required for every appointment.
The appointment-specific cancellation and rescheduling terms shown during booking or in your confirmation apply. If plans change, contact Rachel as soon as you can.
Yes. Rachel is a DevaCurl Advanced Stylist. She considers curl pattern, density, shrinkage, routine, and the shape you want at home. The exact cutting approach can vary by guest.
Rachel works with professional color and care products, including Redken, Olaplex, and DevaCurl. Any home-care recommendation should fit your hair and routine. There is no requirement to purchase products at the studio.
Please do. Photos help communicate tone, placement, shape, and the overall direction you like. Rachel will compare the references with your starting point, history, routine, and current condition before confirming a plan.
Review your booking confirmation, bring useful photos and any color or chemical history you know, and follow any preparation instructions Rachel sends. The studio is inside Claude & Co Salon. Contact Rachel before the appointment for parking, entrance, accessibility, guest, or other arrival specifics instead of guessing.
Yes. The live booking menu lists bridal styling at $350 for the bride and $180 per bridesmaid. Contact Rachel early to discuss the date, trial, party size, and whether on-location service is available.
Book online at hairbyrachelcharles.com/booking, or call (480) 875-6065. The online flow shows the current service menu and available appointment times.
Contact Rachel before your appointment if you need to confirm a specific payment method. Gratuity is optional and never required.
New to hair terminology?
Plain-English definitions for balayage, gloss, toner, Olaplex, DevaCut, and 18 other terms.
Still Have Questions?
Call Rachel directly or send a note through the contact form.