Use the plan you actually received
Service-specific instructions from Rachel beat a generic internet routine. If you cannot remember a detail, ask before adding another treatment.
Back in Rachel's chair
Welcome back. What changed?
Rebook the service you know, or pause when the hair, goal, routine, or budget has moved.
The familiar maintenance lane
These are live Square service names. Use them when the existing plan still fits. The booking menu remains the final word on current price, length, and openings.
Root Retouch
For new growth and maintenance of an existing root color plan.
$90 · 90 min
Gloss
For shine or a tone refresh when the placement itself does not need more work.
$90 · 60 min
Extensions - Move up
For an existing extension guest whose current install is ready for maintenance.
$250 · 150 min
Platinum - Retouch
For maintenance of an existing platinum plan, not a first-time platinum change.
$220 · 150 min
Do not book from muscle memory when...
The goal is bigger or noticeably different from last time.
There is new color, lightener, smoothing, or extension work in the history.
The condition, shedding, breakage, scalp comfort, or extension tension feels different.
The posted time or starting price no longer fits the plan you have in mind.
Aftercare without folklore
Keep the routine specific to your service. More product is not automatically more care.
Notice what changed
A quick photo in consistent light can help you explain a tone shift, new growth, shape change, or extension concern without guessing at the cause.
Do not force one universal cadence
Growth, contrast, formula, condition, routine, and extension method all affect timing. Rebook from Rachel's recommendation and what you are seeing now.
Raise concerns early
If something does not feel right, contact Rachel with the appointment date, service, photos, and the change you noticed. A clear history makes the next conversation easier.
Good feedback has specifics.
Tell Rachel what wore well, what felt harder at home, and what you want to change next time. Specific feedback makes the next appointment easier to shape.