Read the confirmation
Use the service, time, and appointment instructions in your booking confirmation as the current plan.
Your first appointment
Come in with the real story.
Bring the history and the goal. Rachel will help turn both into a clearer starting plan.
Before you leave home
You do not need a perfect salon vocabulary. You do need the most honest version of the starting point.
Bring the real history
Photos, previous formula notes, and an honest color or chemical history are useful. If you do not know something, say that.
Keep preparation simple
Follow any preparation note Rachel sends. If no special instruction appears, keep your familiar routine and avoid guessing at a new treatment the night before.
Ask before you assume
Contact Rachel ahead of time when you need a specific payment method, arrival accommodation, or another detail confirmed.
Find the right door.
3508 N 7th St, Unit 105, Phoenix, AZ 85014
Inside Claude & Co Salon
Parking, entrance, accessibility, guest, and other arrival details can change or depend on what you need. This page will not guess. Contact Rachel before the appointment for the specifics that matter to your visit.
What should happen at the chair
Start with the conversation
Talk through the goal, history, routine, maintenance appetite, and the photos you brought.
Confirm the starting plan
Make sure the service, scheduled time, starting price, and any known limits make sense before the work begins.
Pause when the scope changes
If the assessment points to a different service or cost, ask questions and agree on the next step before proceeding.
Leave with the handoff
Ask what Rachel used, what to do at home, what to watch for, and when she suggests checking the color, cut, or extensions again.
Pick the honest first move.
Consultations are available when you need clarity. They are not a blanket requirement for every appointment.
Color Consultation
$0, 30 minutes in the live menu
For a big change, uncertain history, corrective direction, or help choosing the starting color service.
Choose Color ConsultationExtension Consultation
$0, 30 minutes in the live menu
For fit, method options, separate hair cost, maintenance, and whether an install makes sense.
Choose Extension ConsultationDirect Booking
Current details appear in the live menu
Use the Hair Brief or choose a service directly when the starting point already feels clear.
Start the Hair BriefOne last truth check.
The appointment-specific cancellation terms in booking or your confirmation apply. Confirm a specific payment method with Rachel before the visit. If plans change, contact her as soon as you can.
See Current Openings